At YAM LUBES, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, contact us, or submit an inquiry through our online forms.

By using this website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

YAM LUBES is a premium supplier of automotive and industrial lubricants, offering a wide range of products including engine oils, gear oils, automatic transmission fluids, coolants, and other lubrication solutions for commercial, industrial, and automotive applications.

As part of our commitment to quality, service, and customer support, we may collect certain information to help us respond to inquiries, provide recommendations, and improve your experience on our website.

2. Information We Collect

We may collect personal and non-personal information in the following ways:

Personal Information

When you contact us, request information, or fill out a form on our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Company name
  • Any message or inquiry details you choose to submit

Non-Personal Information

When you browse our website, we may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to your inquiries and requests
  • Providing product information, recommendations, or quotations
  • Communicating with customers, distributors, importers, and business partners
  • Improving our website, products, and customer service
  • Monitoring website performance and user experience
  • Maintaining website security and preventing misuse

We only use your information in ways that are relevant to our business relationship with you.

4. Contact Forms and Communication

If you submit your details through our contact form, email us, or communicate with our team directly, we may use your information to:

  • Reply to your message
  • Follow up on your request
  • Provide support or product guidance
  • Discuss supply, distribution, or partnership opportunities

We will not use your personal information for unrelated purposes without a valid reason.

5. Cookies and Website Usage Data

Our website may use cookies and similar technologies to improve functionality and analyze website traffic. Cookies help us understand how visitors interact with the website and allow us to improve performance and usability.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Sharing of Information

YAM LUBES does not sell, rent, or trade your personal information to third parties.

We may share your information only where necessary, including:

  • With service providers who help us operate the website or communication systems
  • With website hosting, maintenance, or technical support providers
  • If required by law, regulation, or legal process
  • To protect our rights, safety, website, or business operations

Any such sharing is limited to what is necessary and appropriate.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

While we work to protect your information, no system or method of online transmission can be guaranteed to be completely secure. Therefore, we encourage users to share information responsibly.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to your inquiry
  • Maintain communication records
  • Fulfill business or legal obligations
  • Improve customer service and internal processes

When information is no longer needed, we take reasonable steps to delete or securely store it.

9. Third-Party Links and Services

Our website may contain links to third-party websites, maps, tools, or external services for your convenience. We are not responsible for the privacy practices, content, or policies of those third-party platforms.

We encourage users to review the privacy policies of any external websites they visit.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain uses of your information
  • Withdraw consent where applicable

To make such a request, please contact us using the details below.

11. Children’s Privacy

Our website and services are intended for business, commercial, and general informational use, and are not directed toward children. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

YAM LUBES may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page periodically.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

YAM LUBES
Al Jerf Industrial Area 3, Ajman
Dubai, United Arab Emirates
Email: info@yamlubes.com
Phone: +971-6-743-3035
Mobile: +971-50-702-5009