At YAM LUBES, customer satisfaction is important to us. We aim to provide high-quality products and dependable service. If you experience an issue with your order, please review the following Refund and Return Policy.

Returns

Returns may be accepted only for eligible items and must be requested within [insert number] days of receiving the order.

To be considered for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Not be damaged due to misuse, improper storage, or handling after delivery
  • Be accompanied by proof of purchase or order confirmation

Certain items may not be eligible for return, including opened, used, or specially supplied products, unless the item was delivered damaged or in error.

Refunds

Refunds may be approved only after the returned item has been received and inspected by our team.

If your refund is approved:

  • The refund will be processed using the original payment method, where applicable
  • Processing times may vary depending on your payment provider or bank
  • Any delivery, handling, or non-refundable service charges may be excluded unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and, where possible, clear photos of the issue. We will review the case and provide the appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping

Unless the return is due to an error on our side, return shipping costs may be the responsibility of the customer. We recommend using a trackable shipping method where applicable.

Contact Us

For any return or refund request, please contact us at:

YAM LUBES
Email: info@yamlubes.com
Phone: +971-6-743-3035
Mobile: +971-50-702-5009